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Feature #159

closed

Feature #156: Ticket Management

Support Ticket Access

Added by Rohit Maharjan 5 months ago. Updated 3 days ago.

Status:
Done
Priority:
Medium
Assignee:
Sujan Byanjankar
Start date:
10/06/2025
Due date:
10/10/2025
% Done:

100%

Estimated time:
(Total: 54:00 h)
Pricing:
Free
Owner:
SORN Sokvong; Math El

Description

Support Ticket should be visible to all, it's not only assignee (To be visible to all support team even after it assigned to someone) but the action on the tickets can be done by group/team of the ticket

  • The tickets can be assign or forward cross the group/team

Subtasks 4 (0 open — 4 closed)

Feature #160: API to list all support tickets accessible to all support team members (access management)DoneNabin Maharjan10/06/202510/07/2025

Actions
Feature #161: UI integration to allow actions to group/team with List/filter tickets DoneSubhash Yadav10/07/202510/08/2025

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Feature #162: Group assignmentDoneNabin Maharjan10/07/202510/09/2025

Actions
Feature #163: Group assignment UI integrationDoneSubhash Yadav10/09/202510/10/2025

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 #1

Updated by Rohit Maharjan 5 months ago

  • Subtask #160 added
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 #2

Updated by Rohit Maharjan 5 months ago

  • Subtask #161 added
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 #3

Updated by Rohit Maharjan 5 months ago

  • Subtask #162 added
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 #4

Updated by Rohit Maharjan 5 months ago

  • Subtask #163 added
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 #5

Updated by Rohit Maharjan 3 months ago

  • Estimated time deleted (54:00 h)
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 #6

Updated by Rohit Maharjan 3 months ago

  • Status changed from Todo to In Progress
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 #7

Updated by Rohit Maharjan about 2 months ago

  • Status changed from In Progress to Todo
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 #8

Updated by Rohit Maharjan 11 days ago

  • Status changed from Todo to In Progress
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 #9

Updated by Rohit Maharjan 3 days ago

  • Status changed from In Progress to Done
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