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Feature #27

closed

Feature #26: Smart Fiber+ Engineers Application (FA App)

Alert Agent occupancy while Assign & Reassign Ticket to agents

Added by Redmine Admin 5 months ago. Updated 3 months ago.

Status:
Done
Priority:
Medium
Assignee:
Sujan Byanjankar
Start date:
08/11/2025
Due date:
08/12/2025
% Done:

100%

Estimated time:
(Total: 14:00 h)
Pricing:
Free
Owner:
KONG Sophorn

Description

When supervisor tries to assign tickets to agents, show pending tickets count/details of tickets assigned to the selected agent. This will not block the assignment process, so supervisor can assign or not assign the ticket to selected agent, as per supervisor's will.

Subtasks 2 (0 open — 2 closed)

Feature #28: API to get assigned pending tickets count and details (count, type, assigned date)DoneShirish Maharjan08/11/202508/11/2025

Actions
Feature #29: UI integration to interrupt assignment flow, show assigned pending ticket details of selected assignee, then proceed/halt assignment flow as per user willDoneSubhash Yadav08/11/202508/12/2025

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