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Feature #166

closed

Feature #156: Ticket Management

Feature #165: SLA Dashboard

API to get SLA report based on filters and for dashboard

Added by Rohit Maharjan 5 months ago. Updated 10 days ago.

Status:
Done
Priority:
Medium
Assignee:
Nabin Maharjan
Start date:
10/09/2025
Due date:
10/13/2025
% Done:

100%

Estimated time:
16:00 h
Pricing:
Cost
Owner:
SORN Sokvong; KONG Sophorn

Related issues 1 (0 open — 1 closed)

Blocks Feature #172: Show SLA countdown timer in ticket detail and ticket dashboard (Start timer after ticket created )DoneSubhash Yadav10/15/202510/15/2025

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 #1

Updated by Aayush Basnet 5 months ago

  • Blocks Feature #168: API to export report (Excel, CSV, PDF) added
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 #2

Updated by Rohit Maharjan 4 months ago

  • Blocks Feature #172: Show SLA countdown timer in ticket detail and ticket dashboard (Start timer after ticket created ) added
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 #3

Updated by Rohit Maharjan 4 months ago

  • Blocks deleted (Feature #168: API to export report (Excel, CSV, PDF))
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 #4

Updated by Rohit Maharjan 3 months ago

  • Due date changed from 09/18/2025 to 08/22/2025
  • Start date changed from 09/16/2025 to 08/21/2025
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 #5

Updated by Rohit Maharjan 3 months ago

  • Status changed from Todo to In Progress
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 #6

Updated by Rohit Maharjan 3 months ago

  • Due date changed from 08/22/2025 to 10/13/2025
  • Start date changed from 08/21/2025 to 10/09/2025
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 #7

Updated by Rohit Maharjan about 2 months ago

  • % Done changed from 0 to 10
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 #8

Updated by Rohit Maharjan about 2 months ago

  • Status changed from In Progress to Todo
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 #9

Updated by Rohit Maharjan 24 days ago

  • Status changed from Todo to In Progress
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 #10

Updated by Rohit Maharjan 10 days ago

  • Status changed from In Progress to Done
  • % Done changed from 10 to 100
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