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Feature #165

closed

Feature #156: Ticket Management

SLA Dashboard

Added by Rohit Maharjan 5 months ago. Updated 3 days ago.

Status:
Done
Priority:
Medium
Assignee:
Sujan Byanjankar
Start date:
10/09/2025
Due date:
10/17/2025
% Done:

100%

Estimated time:
(Total: 72:00 h)
Pricing:
Cost
Owner:
SORN Sokvong; KONG Sophorn

Description

To get more feature on support ticket SLA dashboard

Subtasks 6 (0 open — 6 closed)

Feature #166: API to get SLA report based on filters and for dashboardDoneNabin Maharjan10/09/202510/13/2025

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Feature #168: API to export report (Excel, CSV, PDF)DoneNabin Maharjan10/13/202510/15/2025

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Feature #169: UI to integrate report and report exportDoneSubhash Yadav10/15/202510/17/2025

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Feature #172: Show SLA countdown timer in ticket detail and ticket dashboard (Start timer after ticket created )DoneSubhash Yadav10/15/202510/15/2025

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Feature #173: Configure SLA for each ticket typeDoneNabin Maharjan10/16/202510/16/2025

Actions
Feature #174: UI to configure SLA for each ticket typeDoneSubhash Yadav10/17/202510/17/2025

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 #1

Updated by Rohit Maharjan 5 months ago

  • Subtask #166 added
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 #2

Updated by Rohit Maharjan 5 months ago

  • Subtask #168 added
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 #3

Updated by Rohit Maharjan 5 months ago

  • Subtask #169 added
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 #4

Updated by Rohit Maharjan 5 months ago

  • Subtask #172 added
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 #5

Updated by Rohit Maharjan 5 months ago

  • Subtask #173 added
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 #6

Updated by Rohit Maharjan 5 months ago

  • Subtask #174 added
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 #7

Updated by Rohit Maharjan 3 months ago

  • Estimated time deleted (72:00 h)
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 #8

Updated by Rohit Maharjan 3 months ago

  • Status changed from Todo to In Progress
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 #9

Updated by Rohit Maharjan about 2 months ago

  • Status changed from In Progress to Todo
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 #10

Updated by Rohit Maharjan 24 days ago

  • Status changed from Todo to In Progress
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 #11

Updated by Rohit Maharjan 3 days ago

  • Status changed from In Progress to Done
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