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Feature #173

closed

Feature #156: Ticket Management

Feature #165: SLA Dashboard

Configure SLA for each ticket type

Added by Rohit Maharjan 5 months ago. Updated 3 days ago.

Status:
Done
Priority:
Medium
Assignee:
Nabin Maharjan
Start date:
10/16/2025
Due date:
10/16/2025
% Done:

100%

Estimated time:
8:00 h
Pricing:
Cost
Owner:

Related issues 2 (0 open — 2 closed)

Blocked by Feature #172: Show SLA countdown timer in ticket detail and ticket dashboard (Start timer after ticket created )DoneSubhash Yadav10/15/202510/15/2025

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Blocks Feature #174: UI to configure SLA for each ticket typeDoneSubhash Yadav10/17/202510/17/2025

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 #1

Updated by Aayush Basnet 5 months ago

  • Blocked by Feature #172: Show SLA countdown timer in ticket detail and ticket dashboard (Start timer after ticket created ) added
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 #2

Updated by Aayush Basnet 5 months ago

  • Blocks Feature #174: UI to configure SLA for each ticket type added
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 #3

Updated by Rohit Maharjan 3 months ago

  • Due date changed from 09/24/2025 to 09/03/2025
  • Start date changed from 09/23/2025 to 09/02/2025
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 #4

Updated by Rohit Maharjan 3 months ago

  • Due date changed from 09/03/2025 to 10/16/2025
  • Start date changed from 09/02/2025 to 10/16/2025
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 #5

Updated by Rohit Maharjan 4 days ago

  • Status changed from Todo to In Progress
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 #6

Updated by Rohit Maharjan 3 days ago

  • Status changed from In Progress to Done
  • % Done changed from 0 to 100
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