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Feature #165

closed

Feature #156: Ticket Management

SLA Dashboard

Added by Rohit Maharjan 5 months ago. Updated 3 days ago.

Status:
Done
Priority:
Medium
Assignee:
Sujan Byanjankar
Start date:
10/09/2025
Due date:
10/17/2025
% Done:

100%

Estimated time:
(Total: 72:00 h)
Pricing:
Cost
Owner:
SORN Sokvong; KONG Sophorn

Description

To get more feature on support ticket SLA dashboard

Subtasks 6 (0 open — 6 closed)

Feature #166: API to get SLA report based on filters and for dashboardDoneNabin Maharjan10/09/202510/13/2025

Actions
Feature #168: API to export report (Excel, CSV, PDF)DoneNabin Maharjan10/13/202510/15/2025

Actions
Feature #169: UI to integrate report and report exportDoneSubhash Yadav10/15/202510/17/2025

Actions
Feature #172: Show SLA countdown timer in ticket detail and ticket dashboard (Start timer after ticket created )DoneSubhash Yadav10/15/202510/15/2025

Actions
Feature #173: Configure SLA for each ticket typeDoneNabin Maharjan10/16/202510/16/2025

Actions
Feature #174: UI to configure SLA for each ticket typeDoneSubhash Yadav10/17/202510/17/2025

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