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Feature #156

open

Ticket Management

Added by Rohit Maharjan 5 months ago. Updated 1 day ago.

Status:
Todo
Priority:
High
Assignee:
Sujan Byanjankar
Start date:
10/06/2025
Due date:
11/20/2025 (Due in 12 days)
% Done:

77%

Estimated time:
(Total: 168:00 h)
Pricing:
Owner:

Subtasks 24 (2 open — 22 closed)

Feature #159: Support Ticket AccessDoneSujan Byanjankar10/06/202510/10/2025

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Feature #160: API to list all support tickets accessible to all support team members (access management)DoneNabin Maharjan10/06/202510/07/2025

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Feature #161: UI integration to allow actions to group/team with List/filter tickets DoneSubhash Yadav10/07/202510/08/2025

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Feature #162: Group assignmentDoneNabin Maharjan10/07/202510/09/2025

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Feature #163: Group assignment UI integrationDoneSubhash Yadav10/09/202510/10/2025

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Feature #165: SLA DashboardDoneSujan Byanjankar10/09/202510/17/2025

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Feature #166: API to get SLA report based on filters and for dashboardDoneNabin Maharjan10/09/202510/13/2025

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Feature #168: API to export report (Excel, CSV, PDF)DoneNabin Maharjan10/13/202510/15/2025

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Feature #169: UI to integrate report and report exportDoneSubhash Yadav10/15/202510/17/2025

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Feature #172: Show SLA countdown timer in ticket detail and ticket dashboard (Start timer after ticket created )DoneSubhash Yadav10/15/202510/15/2025

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Feature #173: Configure SLA for each ticket typeDoneNabin Maharjan10/16/202510/16/2025

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Feature #174: UI to configure SLA for each ticket typeDoneSubhash Yadav10/17/202510/17/2025

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Feature #176: Ticket update notificationDoneSujan Byanjankar10/17/202510/27/2025

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Feature #178: UI to allow additional/custom recipients (email address) to notify updatesDoneSubhash Yadav10/27/202510/27/2025

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Feature #179: API to handle notification to custom recipientsDoneNabin Maharjan10/17/202510/17/2025

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Feature #182: Bulk/Batch initiate for uninstallationDoneSujan Byanjankar10/27/202510/30/2025

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Feature #183: API to fetch subscribers based on filters to process uninstallationDoneNabin Maharjan10/27/202510/27/2025

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Feature #184: API to initiate bulk uninstallation process for selected subscribersDoneNabin Maharjan10/28/202510/28/2025

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Feature #185: UI to list subscribers and process for uninstallation processDoneSubhash Yadav10/29/202510/30/2025

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Feature #373: Test Case submission (Genius)DoneSupreme Karki10/06/202510/17/2025

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Feature #374: Test Case Conclusion (Smart)DoneNabin Maharjan10/20/202510/30/2025

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Feature #407: QA GeniusDoneSupreme Karki10/31/202511/07/2025

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Feature #408: UAT SmartTodoSmart Axiata11/07/202511/13/2025

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Feature #409: Release in ProductionTodoNabin Maharjan11/20/202511/20/2025

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