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Feature #172

closed

Feature #156: Ticket Management

Feature #165: SLA Dashboard

Show SLA countdown timer in ticket detail and ticket dashboard (Start timer after ticket created )

Added by Rohit Maharjan 5 months ago. Updated 3 days ago.

Status:
Done
Priority:
Medium
Assignee:
Subhash Yadav
Start date:
10/15/2025
Due date:
10/15/2025
% Done:

100%

Estimated time:
8:00 h
Pricing:
Cost
Owner:
SORN Sokvong; KONG Sophorn

Related issues 3 (0 open — 3 closed)

Blocked by Feature #169: UI to integrate report and report exportDoneSubhash Yadav10/15/202510/17/2025

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Blocks Feature #173: Configure SLA for each ticket typeDoneNabin Maharjan10/16/202510/16/2025

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Blocked by Feature #166: API to get SLA report based on filters and for dashboardDoneNabin Maharjan10/09/202510/13/2025

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 #1

Updated by Aayush Basnet 5 months ago

  • Blocked by Feature #169: UI to integrate report and report export added
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 #2

Updated by Aayush Basnet 5 months ago

  • Blocks Feature #173: Configure SLA for each ticket type added
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 #3

Updated by Rohit Maharjan 4 months ago

  • Blocked by Feature #166: API to get SLA report based on filters and for dashboard added
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 #4

Updated by Rohit Maharjan 3 months ago

  • Due date changed from 09/25/2025 to 09/05/2025
  • Start date changed from 09/24/2025 to 09/04/2025
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 #5

Updated by Rohit Maharjan 3 months ago

  • Due date changed from 09/05/2025 to 10/15/2025
  • Start date changed from 09/04/2025 to 10/15/2025
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 #6

Updated by Rohit Maharjan 5 days ago

  • Status changed from Todo to In Progress
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 #7

Updated by Rohit Maharjan 3 days ago

  • Status changed from In Progress to Done
  • % Done changed from 0 to 100
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